La Manga Holidays

OWNERS' LETTING SERVICE

TERMS & CONDITIONS

1. "LMH"
2. "Guests"
3. "You"
4. "Personal Bookings"
5. "Management Company"

1. La Manga Holidays
2. People who have booked holidays through LMH
3. The Owner of the property
4. You and people who have booked through you
5. Your on-site Management Company

RESERVATION

You can check availability by emailing LMH, or checking online.

PRICES

The figures quoted in our Price List, are for the rentals of the appropriate villa/ apartment per week (7 nights) according to the season. During mid and low seasons we offer a minimum rental period of 4 nights at pro rata of the weekly rate. You are responsible for providing a basic food Welcome Pack, a weekly/maid linen service (Guests who stay for between 10 and 13 nights are entitled to a mid-stay change of linen and towels) together with electricity, gas, water, the services of your Management Company, pool/garden maintenance (where appropriate). We advise you of all bookings and You are responsible for ensuring your Management Company provide the required services.

PRICE GUARANTEE

All rental income will be paid in GBP £.

PAYMENT

Payment for all bookings will be made by LMH within 30 days of the close of the month in which the Guests arrive. For example, all arrivals during May will be paid to you by the end of June.

CANCELLATION BY GUEST

Should a Guest cancel their confirmed booking, and if we are unable to re-let your property, LMH will pay to you:

• Cancellation 50 days prior to arrival, a sum of £100 per week.
• Cancellation 30-49 days prior to arrival, 25% of the agreed rental income.
• Cancellation 0-30 days prior to arrival, 50% of the agreed rental income.

CANCELLATION BY US

If a Guest fails to pay the full cost of a confirmed holiday by the due date, then we reserve the right to cancel their booking. If LMH cancel the booking and if we are unable to re-let your property, then LMH will pay You a sum of £100 per week.

PROPERTY NOT AVAILABLE

In the unlikely event that your property becomes unavailable, you must inform LMH immediately. LMH will advise any Guests affected by this and will endeavour to offer them alternative accommodation.

PROPERTY DESCRIPTION

The information contained on the LMH website and information pack have been made in good faith and are not intended to mislead. It is feasible, however, that changes may occur without the knowledge of LMH. You must communicate such changes, including, but not limited to, changes in facilities and Sports Rights, to LMH as soon as possible, as we cannot be held responsible for any resulting inaccuracies which are beyond our control. As part of our quality control procedures, LMH have authority to carry out an annual inspection of your property.

FIRE REGULATIONS

You will ensure that your property is equipped with smoke alarms, fire extinguishers and fire blankets, and that these are properly maintained, as required by the relevant Fire Regulations.

INSURANCE

You are required to ensure that you have the correct level of insurance for your property. The level of cover will obviously depend upon the property, but MUST INCLUDE third party liability for at least £1,000,000. We also recommend that you have adequate insurance for the contents of your property. The signing of these Terms & Conditions will be taken as confirmation that this is in place and will continue to be ongoing.

SUBLETTING

The accommodation is reserved exclusively for the Guests named on the Booking Form. LMH does not permit subletting of the property to others.

PETS

Pets/animals are strictly forbidden in all apartments/villas.

DAMAGE DEPOSIT

Our signed Terms & Conditions with Guests require that they register a credit card with your Management Company, which will be used in the event of any loss or damage to your property.

It is imperative that your selected Management Company ensures that Guests register during their stay and deposit with the Management Company a signed credit card voucher, which will be held against possible damages. All breakages etc must be reported to your Management Company and must be paid for locally, before the Guests vacate the property. LMH cannot be held responsible for damages and breakages and does not take or hold a damage deposit.

TELEPHONE

Should a telephone be available in the property, it can be used for internal and incoming calls free of charge. If Guests wish the external line to be connected, a signed credit card slip (Visa/MasterCard) must be deposited with your Management Company. Please note that Guests are responsible for all charges relating to this service and LMH cannot be held responsible for non-payment.

BUILDING WORKS/GENERAL MAINTENANCE

Building works and general maintenance are often taking place and LMH try to place Guests as far away as possible. However, LMH cannot guarantee there will be no background residual noise. You must inform us of any existing or planned building works within the immediate vicinity of your property. If we have to relocate any Guests due to building works which are in close proximity to your property, LMH will deduct the cost of relocation from any rentals monies due.

RENTAL PERIOD

The rental period commences 4.00 pm on the day of arrival and terminates at 10.30 am on the day of departure.

COMPLAINTS

In the unlikely event that Guests have a complaint whilst they are on holiday, we ask them to bring it to the attention of your Management Company as soon as possible, so that they have an opportunity to put it right at the time. LMH cannot be held responsible for any complaints concerning the standard of the property. In the event of LMH refunding monies to a Guest then You and LMH will agree appropriate shares of this cost depending on the nature of the complaint.

It is imperative that your property is maintained to a high standard and all equipment is in working order.

LIABILITY

LMH shall not be liable for any loss or damage arising from any matter outside the reasonable control of LMH including (but not limited to) acts of God, war, terrorist activity, civil disturbance, disaster, natural or nuclear disaster, strikes or any other industrial action, acts of Government or failure of public supplies, fire or adverse weather conditions.

IF YOU DECIDE TO SELL YOUR PROPERTY

If you decide to sell your property, it is a condition of this contract that you inform LMH immediately and in no event any later than the date you commence offering the property for sale.

If LMH are not informed, then you will be held responsible for all costs and expenses associated in relocating any guests already confirmed in your property.

Your Agreement to these Terms and Conditions.

By completing the Property Questionnaire regarding your property you also agree to the terms and conditions herein.