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Blackpool Airport is 'flying high'

It may be one of the country's smallest hubs, but Blackpool Airport is punching above its weight where customer care is concerned.

The airport recently beat off stiff competition to be named as the UK's best airport in a poll carried out by consumer magazine Which? Holiday.

Blackpool achieved a customer satisfaction score of 80 per cent, with those taking flights to Spain and other destinations clearly impressed about the service on offer.

This compares with Heathrow's Terminal 1, which was named as the county's worst, with a dismal score of 31 per cent.

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Don't travel without insurance, says Ryanair

Budget airline Ryanair is urging passengers taking flights to Spain and other destinations to take out a travel insurance policy before leaving.

Speaking last week, the carrier said that passengers should buy insurance for peace of mind and to avoid any unpleasant mishaps.

Sinead Finn, a spokesperson for Ryanair, pointed out that travel insurance covers everything from medical treatment to lost luggage.

"By purchasing the right level of cover, holidaymakers can enjoy their holiday and can count on insurance experts to take care of the rest," she added.

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London Luton launches fast track security lane

Passengers taking flights to Spain through Luton Airport can now shave time off their journey by using the new priority security lane.

For £3 passengers will be able to take the fastest route to security and reduce queuing times.

Passes can be purchased online or through kiosks at the airport.

Steven Millar, who flies frequently through London Luton, said the priority lane provides an "excellent service".

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Abta urges government to scrap aviation tax

The Travel Association – Abta – is urging the government to make flights to Spain and other destinations even cheaper by scrapping aviation tax.

According to Abta, the government should follow the lead of the Dutch authorities and do away with Air Passenger Duty.

Andy Cooper, head of development at the organisation, said the authorities must see sense and avoid further damage to the country's tourism and aviation industries.

"The Dutch government's proposal to bin their own aviation tax will greatly benefit their own economy with the added effect of yet more airlines giving up on over-taxed Britain and re-routing to the continent," he commented.

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Ryanair welcomes BAA break-up

Budget airline Ryanair has welcomed the Competition Commission's (CC's) decision to break up BAA's London airport monopoly.

The airport operator has been ordered to sell Gatwick and Heathrow Airport, as well as one of its Scottish airports.

According to Ryanair, the decision will lead to better services and cheaper prices for travellers.

Jim Callaghan, Ryanair's director of legal and regulatory affairs, said that BAA's monopoly means the needs of travellers have long been ignored.

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Flights to Spain 'could get cheaper'

Some British travellers could soon be paying less for their flights to Spain, it has been suggested.

According to the Daily Mail, the Competition Commission's decision to force BAA to sell three of its airports could mean that fares go down in the future.

Following a two-year investigation, it was ruled that BAA must sell Gatwick and Stansted Airport, as well as one of its Scottish airports.

Christopher Clarke, who chaired the inquiry, said the sale of the airports would lead to cheaper prices and improved levels of service.

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Airlines losing 'more bags'

The amount of luggage being misplaced by airlines has reached a record high.

According to the Air Transport Users' Council (AUC), over a million bags were lost in 2007.

The AUC has also suggested that those losing their bags on flights to Spain and other places are not being sufficiently compensated.

Some budget airlines offer passengers as little as £15, regardless of how long their items are misplaced.

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Ryanair announces new charges competition

Passengers taking flights to Spain and other destinations have been invited to submit their own revenue-raising ideas in a new competition launched by Ryanair.

Following Ryanair boss Michael O'Leary's comments indicating that customers may have to pay to use the toilet in the future, the airline is asking people to make their own wacky and original suggestions, with a prize of 1,000 euros up for grabs.

Some of the ideas which have already been entered include charging one euro to use the oxygen masks.

Ryanair spokesman Stephen McNamara said the airline planned to continue introducing charges in order to keep its fares low and to give passengers more choice.

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