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Budget airlines provide better service than BA: IAPA

Passengers paying for the "full service" offered by established airlines such as BA often receive a "worse service" than those flying with budget airlines such as easyJet or Ryanair, according to a spokesman for the International Airline Passengers Association (IAPA).

Holidaymakers booking flights to Spain might pay more in the expectation of a better service from larger airlines such as BA.

But when it comes to handling baggage, smaller budget airlines such as Ryanair and easyJet come out on top, said Jonathan French, spokesperson for the IAPA.

"The irony of course is that the main culprit in losing baggage…happens to be British Airways," Mr French said.

"They are supposedly one of the full service airlines, whereas the easyJets and the Ryanairs of the world, they have a much simpler structure to their route…so there's far less opportunity for bags to go astray," he added.

In 2006, the 24 members of the Association of European Airlines (AEA) reported that they had mishandled 15.7 bags for every thousand passengers carried. That works out at more than 5.6 million bags mishandled by those airlines last year alone.

Of these airlines British Airways was by far the worst offender, losing more bags than any other AEA carrier, according to the association's consumer report of 2006.


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